PAYMENT
We accept payment by: Nochex, Postal Orders, Credit Card and Bank Transfer (International).
We will furnish you with our bank details at your request after purchase has been made.
As a prevention to fraudulent actions, we may on occasions, request proof of identity and address. This maybe in the forms of a utility bill, passport or UK drivers license. Please do not be offended if we ask for these details. Any correspondance that we receive will be destroyed upon verification and your details will not be passed onto any 3rd parties.
SHIPPING
Delivery is usually 7-21 days, some units will have up to 28 days for delivery.
We take great care packaging every item to ensure safe shipment to you. The postage rate is non-negotiable, we have carriage costs in ordering the items in and this is in reflection of the postage price quoted. Once your order has been processed and we have received cleared payment, your item will be dispatched as soon as possible. Please allow extra time if you are paying by cheque.
We keep a large amount of stock but on some occasions, there maybe a small delay whilst we order more stock in from our suppliers so please allow up to 28 days for delivery.
We deal direct with the manufacturers and on some cases, we order the items in after payment has been received so please allow up to 28 days for delivery. Please contact us if this is a issue as we most probably have the item in stock and it will not take this long. If you open a dispute in paypal for 'item not received' within this time then your order will be cancelled.
TERMS
We warrantee and represent that the goods are as described in the above listing. We specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Customers should satisfy themselves that any item choice made is suitable for their intended purpose or use. We pride ourselves on our customer service. In the rare event that you have a problem with your item please contact us and we'll be happy to help.
We strongly recommend that all items are installed by a competent fitter, should any faults occur due to mis-installation then this will void the warranty. We advise for you to instruct the fitters to test the unit on a test station that any specialist fitter will have. Should the rare event if any faults occur, please contact us immediately. We will not be liable for any costs that occur your side which include fitting or the removal of the unit should there be a occasion that the unit is faulty hence the importance of the unit being tested before fitting.
Should there be any issues, before we accept the unit back, we require you send us as much detail as possible about the units problems. We insist that you send us pictures or a video clip of the issues with a detailed description. If the file is larger than 15mb, we recommend you upload the video clips onto www.youtube.com or on a file hosting site such as www.yousendit.com. Upon acknowledgment of the item being faulty, we will furnish you with a RMA returns form and number to return the item. No items will not be accepted back unless you follow these proceedures and have a returns number from us.
We have technicians that test these units before they are sent and also on any returned 'faulty' units. Should our technicians find that there is no fault with the unit and the 'fault' was down to the item not being connected properly then a surcharge of £30 will apply to UK buyers, £40 to overseas. This is to cover our costs in returning the unit and also receiving it back as our manufactors will not foot the bill for posting it back. Should the unit be faulty then we will require a letter headed note from the installers stating the faults.
Should in the rare occurance that a unit that is sent back for repair is beyond repair, a replacement unit will be sent. This goes for firmware/hardware replacements. Sometimes, there maybe changes in the menus.
RETURNS
Genuinely faulty goods will be replaced or money refunded as long as item is returned within 10 days in the same condition as it was sent out, however we must be advised of any faulty goods upon receipt of the item. It is the customer’s responsibility to pay for and ship the item back to us.
Please allow up to 6 weeks for the safe return of the item. There is a 1 year warranty on all goods sold. Should on the rare occasion, the item is out of stock and cant be replaced beyond 28 days of purchase, we will obide to refund you 50% of the initial cost when 1st purchasing the item (postage fees not included).
REFUNDS
Please note, due to fluctuating exchange rate, refunds will only be given to the exact equivalent of what we have received in GBP sterling. Please allow up to 14 days for refunds to be processed upong receipt of refund request.
CANCELLATIONS
Should you feel the need to cancel a order before it has arrived to you, we reserve the right to charge a 5% cancellation fee. This is to cover our carriage costs that occur when we order the stock in from our stockists. Also, refunds on items unwanted will occur a 5% cancellation fee. This is in regards to depreciation on the item.
CURRENCY ACCEPTED
We accept Pounds Sterling, USD & EURO provided the transaction is done either via the credit card checkout on the website or PayPal.
PRICE MATCH POLICY
ESG1 are proud to announce that we can beat any price on any of our products via other websites offering the same item. This excludes manufacturers and websites offering items but without any prices. If you find any item we sell to be cheaper anywhere else, please email us at sales@esg1.co.uk with the link to the website and we will beat there price. Guaranteed.
TRADE-IN
We are pleased to announce that we have a scheme which allows you to trade in your old multi-media system to upgrade to any other units in our website. Your unit must be in sound working order. All units we receive will be fully tested, if a unit is found to have faults. This will void any deals and there will be a surcharge of £20 to return your unit. Please contact us to discuss and get a good price on your old unit.
